Cloud & SaaS
Platform reliability and cost control
Observability, incident process, automation and cost visibility — at the pace a SaaS product grows.
The problem
The product grew; operations stayed where they started
The customer is usually first to notice an incident. There are so many alerts that nobody reads them, and the real problem is lost in the noise. Who is on call is not quite settled, and the cloud bill grows every month without anyone naming the cause.
- Alert noise has drained the alerts of meaning
- The customer finds the incident first
- On-call is not properly agreed
- Spend rises and the cause is unknown
What we deliver
Platform reliability and cost control
Service map
Which component depends on what, and which failure stops which service.
SLOs and alert hygiene
Every alert either demands an action or is deleted — there is no third option.
Incident process
Severity, on-call, escalation and a post-incident review.
Application observability
Metrics, logs and request traces in one place, on one timeline.
The release chain
CI/CD, environment parity and a rollback that completes in minutes.
Cost visibility
What consumes resources, what sits idle and what each environment costs.
Architecture
Architecture
- 01Service mapDependencies, and what each failure stops
- 02SLOAn agreed threshold — what counts as a failure
- Error budget
- Latency
- Saturation
- 03AlertEvery alert demands an action
- Prometheus
- Alertmanager
- Grafana
- 04IncidentSeverity, on-call, escalation
- Runbook
- Telegram
- PagerDuty
- 05RecoverRollback, or a restore from backup
- Rollback
- pg_dump
- Migrations
- 06ReviewPost-incident findings, and cost
- RCA
- Cost review
Operator consoles
Operator consoles
These exact systems run on the group's own infrastructure — the screenshots are processed before publication.
8 clusters from one interface
Proxmox Datacenter Manager brings independent Proxmox VE clusters into one place. In our own infrastructure it manages 8 of them, spread across separate physical locations — 3 of those outside Georgia. The frame also shows the scale: 211 nodes online, 1,480 virtual machines and 127 containers — one view, one procedure.
Capabilities
Capabilities
Every item is marked: verified production experience, or engineering capability.
SLOs and alert hygiene
CapabilityCI/CD and environments
Proven- Docker
- GitHub Actions
- Dokploy
Application observability
Capability- Prometheus
- Loki
- Grafana
On-call process
ProvenDatabase and tested restore
ProvenBackup rotation and a restore rehearsal into a scratch database — that is how it runs on our own platforms.
- PostgreSQL
- pg_dump
- Migrations
Cost optimisation
CapabilityTechnology stack
Technology stack
- Runtime
- DockerKubernetesnginxTraefik
- CI/CD
- GitHub ActionsDokployGit
- Observability
- PrometheusGrafanaLokiAlertmanager
- Data
- PostgreSQLRedisBackups
- Incident
- TelegramPagerDutyRunbooks
Engagement model
Engagement model
Retainer
Monthly engineering hours — specialist access on demand.
Co-managed
NetWizard and your in-house team together, with split responsibility.
Project
A one-off scope: audit, migration or implementation with a fixed outcome.
Use cases
Use cases
On-call is burning the team
Night alerts land on developers and most of them are false. We clean up the rules, write the runbooks and take first line onto our NOC.
Investor due diligence
A demonstrable process is needed: monitoring, backups, access control and an incident history. We put it in order and hand it over as documentation.
From cloud to owned infrastructure
The bill no longer matches the growth. We cost it honestly, plan a hybrid or owned deployment and move in stages, keeping a way back.
FAQ
FAQ
Will you touch our code?
Only as far as the infrastructure reaches: build, configuration, migrations, exposing metrics. Product logic stays with your team.
Is this worth it for a small team?
It is worth most for a small team — because on-call and incidents land on the same people who build the product. A retainer gives them that time back.
What SLA do you offer?
Targets are set by severity in the contract, based on how critical your service is and which on-call model you choose. We do not publish a number here before it has been agreed against your scope.