Managed operations
Remote NOC
Continuous monitoring of network and services, incident lifecycle management and severity-based escalation.
Architecture
Architecture
- 01MonitorMetrics, logs, synthetics
- Zabbix
- Prometheus
- Blackbox
- 02DetectThresholds and anomalies
- Alertmanager
- Grafana Alerts
- 03TriageSeverity, impact, owner
- Runbook
- On-call
- 04RespondIsolate and restore
- Change window
- Rollback
- 05ResolveVerify and report
- RCA
- SLA report
- 06ImproveRules, automation
- Alert tuning
- Runbook update
Operator consoles
Operator consoles
These exact systems run on the group's own infrastructure — the screenshots are processed before publication.
Bandwidth and peering in real time
Every upstream and every peering session is measured separately, with global and local traffic split apart. Capacity and peering decisions come from this view — not from a hunch.
BGP visibility per upstream
Each prefix and how visible it is through each transit — which upstream propagates which prefix, and in what share. This is how a route leak, a missing announcement or a mis-built policy becomes visible before it becomes an incident. The tool is public on noc.com.ge.
Global BGP Report — automatic, every day
From four international vantage points — Sofia, the USA, Amsterdam, India — every one of our prefixes is measured for reachability, loss and latency. No human assembles this: the system compares a 3-hour window against a 24-hour baseline, picks out the direction that is degrading and assigns the priority itself — in this frame P1 is India, where RTT passes 190 ms.
One map — MikroTik, Ubiquiti and Cambium together
A small or mid-sized operator's network is rarely single-vendor: MikroTik in the core, Ubiquiti on the wireless links, Cambium at the access layer. This map carries, per link, what operations actually runs on — wireless clients on the sector, CCQ, noise floor, airMAX quality and capacity, distance, frequency, Rx/Tx and uptime. The tower power nodes sit on the same map: battery voltage is a metric like any other here, and it explains half of the night-time outages.
Network inventory and health
Over 130 devices and thousands of ports in one system: an availability map, alert history and the top errored interfaces — including the GPON/EPON access layer, where a fault shows up on the port before the subscriber notices it.
One circuit, one graph — QoS in real time
This is what one business circuit looks like in Zabbix: inbound and outbound traffic, peaks, the real use of the committed rate, and history. It is the graph that answers "is the link actually enough" — and the customer can see that answer too, not only us.
OpenPath — our own NOC console
Live path monitoring on a 15-second refresh: latency and packet loss to each service, including cache servers hosted inside individual operators. A path change is recorded as its own incident, with filters by ASN, ISP and customer. We wrote this tool ourselves because no off-the-shelf product answered the question.
Capabilities
Capabilities
Every item is marked: verified production experience, or engineering capability.
24/7 network monitoring
ProvenThe group's own ISP and datacenter run continuously — same processes, same tooling.
- Zabbix
- Prometheus
- Grafana
Severity-based incident response
Proven- Runbooks
- On-call rota
SOC — event correlation
CapabilitySIEM rules, detection content and incident response playbooks.
- Wazuh
- Graylog
- OpenSearch
Co-managed mode
CapabilityYour team keeps control; we cover the shifts and the escalation path.
ITSM integration
CapabilityTwo-way sync with your ticketing system.
- Webhooks
- REST API
Telegram / PagerDuty escalation
Proven- Telegram Bot API
- Alertmanager
Path monitoring and loss detection
ProvenLatency and packet loss to every critical destination — including cache servers hosted inside individual operators. That is how you tell whether the fault is in our network, in transit, or at the content provider.
- OpenPath
- ICMP / TCP probes
- per-ASN
Technology stack
Technology stack
- Monitoring
- ZabbixLibreNMSPrometheusGrafanaBlackbox
- In-house tooling
- OpenPathnoc.com.ge
- Logging
- GraylogOpenSearchLokiVector
- Security
- WazuhFortiGateSuricata
- Alerting
- AlertmanagerTelegramPagerDuty
Engagement model
Engagement model
Co-managed
NetWizard and your in-house team together, with split responsibility.
Fully managed
We own the agreed operational scope end to end.
Critical operations
24/7 monitoring, response and severity-based escalation.
Retainer
Monthly engineering hours — specialist access on demand.
FAQ
FAQ
How do you access our infrastructure?
Named accounts only, with MFA, logged sessions and agreed change windows. Details are in the Trust Center.
What SLA do you offer?
The SLA is defined per service plan: severity-based acknowledgement, response and escalation targets are fixed in the contract.
Can you work with our existing tools?
Yes. If you already run Zabbix, Prometheus, Grafana or a SIEM we operate on it, correcting the configuration where needed.