Managed operations
Infrastructure operations
Change management, patching, configuration versioning, capacity and day-to-day operations.
Architecture
Architecture
- 01MonitorMetrics, logs, synthetics
- Zabbix
- Prometheus
- Blackbox
- 02DetectThresholds and anomalies
- Alertmanager
- Grafana Alerts
- 03TriageSeverity, impact, owner
- Runbook
- On-call
- 04RespondIsolate and restore
- Change window
- Rollback
- 05ResolveVerify and report
- RCA
- SLA report
- 06ImproveRules, automation
- Alert tuning
- Runbook update
Operator consoles
Operator consoles
These exact systems run on the group's own infrastructure — the screenshots are processed before publication.
8 clusters from one interface
Proxmox Datacenter Manager brings independent Proxmox VE clusters into one place. In our own infrastructure it manages 8 of them, spread across separate physical locations — 3 of those outside Georgia. The frame also shows the scale: 211 nodes online, 1,480 virtual machines and 127 containers — one view, one procedure.
vSphere — the cluster, its hosts and the workloads on it
A vCenter with several ESXi hosts and the services placed on them: web, billing, a domain controller, backup agents. This is the environment where VMware and Proxmox coexist — part of it still on vSphere, part already migrated. One team operates both, under one backup policy.
Backup and recovery
Centralised backup for virtual and physical systems: protection status per machine, the storage usage trend, and a separate list of hosts that stopped reporting. That last list is what matters — a backup nobody watches is not a backup.
WireGuard Portal — peers managed in one place
WireGuard is fast, but by default it is administered through config files — and by the twentieth peer that is a problem. The portal centralises key and peer management, adds self-service provisioning and shows who is connected right now. Interface state, MTU, DNS and keepalive on one screen.
Capabilities
Capabilities
Every item is marked: verified production experience, or engineering capability.
24/7 network monitoring
ProvenThe group's own ISP and datacenter run continuously — same processes, same tooling.
- Zabbix
- Prometheus
- Grafana
Severity-based incident response
Proven- Runbooks
- On-call rota
SOC — event correlation
CapabilitySIEM rules, detection content and incident response playbooks.
- Wazuh
- Graylog
- OpenSearch
Co-managed mode
CapabilityYour team keeps control; we cover the shifts and the escalation path.
ITSM integration
CapabilityTwo-way sync with your ticketing system.
- Webhooks
- REST API
Telegram / PagerDuty escalation
Proven- Telegram Bot API
- Alertmanager
Path monitoring and loss detection
ProvenLatency and packet loss to every critical destination — including cache servers hosted inside individual operators. That is how you tell whether the fault is in our network, in transit, or at the content provider.
- OpenPath
- ICMP / TCP probes
- per-ASN
Technology stack
Technology stack
- Monitoring
- ZabbixLibreNMSPrometheusGrafanaBlackbox
- In-house tooling
- OpenPathnoc.com.ge
- Logging
- GraylogOpenSearchLokiVector
- Security
- WazuhFortiGateSuricata
- Alerting
- AlertmanagerTelegramPagerDuty
Engagement model
Engagement model
Co-managed
NetWizard and your in-house team together, with split responsibility.
Fully managed
We own the agreed operational scope end to end.
Critical operations
24/7 monitoring, response and severity-based escalation.
Retainer
Monthly engineering hours — specialist access on demand.
FAQ
FAQ
How do you access our infrastructure?
Named accounts only, with MFA, logged sessions and agreed change windows. Details are in the Trust Center.
What SLA do you offer?
The SLA is defined per service plan: severity-based acknowledgement, response and escalation targets are fixed in the contract.
Can you work with our existing tools?
Yes. If you already run Zabbix, Prometheus, Grafana or a SIEM we operate on it, correcting the configuration where needed.